Deleting your data

Last updated 4 September 2026

You can ask us to delete the personal information we hold about you. This page explains how to ask, what we delete, and the one thing we have to keep.

How to ask

We will confirm once it is done. We aim to complete requests within 7 days, and will not take longer than 30.

What we delete

If you have never hired a vehicle from us — for example you started a booking and did not go through with it — everything goes: your name, mobile number, email, national ID and licence numbers, address, next of kin details, and any photographs of your licence or ID that you uploaded. Nothing identifying you remains.

What we have to keep, and why

If you have actually hired a vehicle, we cannot delete the rental and payment records themselves. Those are our accounting records, and Zimbabwean tax and company law requires us to keep them.

So instead we strip you out of them. Your name, mobile number, email, ID and licence numbers, address, next of kin details and all uploaded documents and photographs are permanently removed. What remains is an anonymous record that a hire took place, for what dates, and what was paid — with no way to connect it back to you.

This is not a compromise we apply selectively. The system decides by itself which of the two happens, based on whether there is financial history attached, so it cannot be applied inconsistently by whoever handles your request.

Deletion is permanent

We cannot undo it. If you hire from us again afterwards you will be a new customer, and you will need to provide your licence and ID again. If you have an active booking, deleting your data cancels it — and our usual deposit terms apply to that cancellation, so tell us if you would rather complete the hire first.

Facebook and WhatsApp

We use WhatsApp to confirm bookings and to verify your mobile number. If you reached us through Facebook or Instagram and want the data associated with that removed, the same request above covers it — tell us the number you messaged us from.

Deleting your data with us does not delete anything held by Meta about your use of WhatsApp, Facebook or Instagram. That is theirs, not ours, and you would need to ask them directly.

Contact

Emiton Investments (Private) Limited, trading as MasterClass Car Rental
1451 Silcox Avenue, Houghton Park, Harare, Zimbabwe
0774 361 810
[email protected]

See also our privacy notice and our terms of hire.